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Fortinet Firewall Configuration & Support

Fortinet’s industry-leading, high capacity Data Center Firewall technologies deliver exceptional throughput and ultra-low latency, enabling the security, flexibility, scalability and manageability you demand in a data center edge or corporate platform. FortiGate appliance and chassis-based solutions combine a high-performance Firewall with the flexibility to enable fully integrated personalities (such as VPN, Intrusion Prevention,Anti-malware& Cyber Attacks) that provide extensive protection profiles for in-depth defense. Fortinet built the FortiGate line of Network Security Platforms, and the accompanying management and reporting tools, to exceed the performance and security requirements of even the most demanding data center environments.
Fortinet Premium Support Services focus on several specific areas to enhance the value you receive: Proactive, Continuous Improvement and Collaboration. Our premium support delivers proactive service activity reporting, weekly, monthly or quarterly service reviews, dedicated support engineers and even on-site maintenance visits. Our objective is to identify and eliminate issues before the problems arise, determine how to prevent a reoccurrence, and collaborate with our customers to build long-term relationships that ultimately deliver a more effective and efficient support experience.

Premium Support is offered in two packages:

Premium Support CRYPTUS PLATINUM and Premium Support CRYPTUS GOLD, each offering a different level of service. All these services are offered in addition to and not bound to the conditions of the standard FortiCare maintenance contracts that are applied to the hardware and software of the Fortinet products. A summary of the benefits by package is given in the below

Support Services Provides Cryptus Platinum Cryptus Gold
Designated TAM Yes Yes
Global TAM availability - Yes
Quarterly Onsite Visits Yes Yes
Addtional Site Visit - Yes
Enhanced SLAs Yes Yes
Guarantee drestoration times Yes Yes
Direct Communication and Reporting Yes Yes
Upgrade amd lab pre-staging Yes Yes
Extended Software Support Yes Yes
Networks Penetration Testing - Yes

Firewall Configuration & Support